Question 1

How do I create a community on Kazokus?

Accepted Answer

Sign up for a free account, then click 'Create Community' from your dashboard. You'll be guided through naming your community, choosing a URL, and setting up basic information. The whole process takes about 5 minutes.

Question 2

Can I import members from another platform?

Accepted Answer

Yes! We support CSV imports for member data. You can import names, emails, and custom fields. We also offer migration assistance for communities moving from other platforms - just reach out to our support team.

Question 3

Do my members need to create accounts?

Accepted Answer

Members create a simple Kazokus account to join your community. This gives them a single login that works across any Kazokus community they join, making it easy for them while giving you proper member management.

Question 4

How long does setup take?

Accepted Answer

Basic setup takes 5-10 minutes. Most communities are fully operational within an hour. For our First 20 pilot communities, we offer concierge setup where we help configure everything for you.

Question 5

Is there a free tier?

Accepted Answer

Yes! Our Free tier lets you run a community with up to 100 members at no cost. You get core features like events, member directory, and basic communications. Upgrade when you need more members or advanced features.

Question 6

What payment processing fees apply?

Accepted Answer

Stripe processing fees (typically 2.9% + $0.30) apply to paid transactions. Kazokus takes zero platform fees on any plan — you keep 100%* of your revenue. You can choose to absorb Stripe fees or pass them to buyers as a Payment Processing Fee.

Question 7

Can I change plans later?

Accepted Answer

Absolutely. Upgrade anytime to access more features. If you downgrade, you'll keep access to your current plan until the end of your billing period, then move to the new plan.

Question 8

What's included in the Free tier?

Accepted Answer

Free includes up to 100 members, events with free registration, member directory, announcements, and basic customization. It's enough to run a small community indefinitely.

Question 9

Can I sell tickets to events?

Accepted Answer

Yes! Create paid events with multiple ticket types, early bird pricing, member discounts, and capacity limits. Payments process through Stripe and funds go directly to your connected account.

Question 10

Does Kazokus support recurring events?

Accepted Answer

Absolutely. Create daily, weekly, or monthly recurring events. You can customize each instance or apply changes to the whole series. Members can register for individual occurrences or the full series.

Question 11

What's the marketplace feature?

Accepted Answer

The marketplace lets members buy and sell within your community - think used equipment, services, or goods relevant to your group. You control whether it's open to all members or requires approval.

Question 12

Can I have multiple communities under one organization?

Accepted Answer

Yes! Pro plan supports hierarchical communities - a parent organization with child communities beneath it. Perfect for chapters, regional groups, or interest-based subgroups within a larger organization.

Question 13

How do members join my community?

Accepted Answer

Members can join via a public link, invitation email, or invite code. You can make your community open (anyone can join), approval-required, or invite-only depending on your needs.

Question 14

Can I create different membership tiers?

Accepted Answer

Yes, on Growth and Pro plans. Create free and paid membership levels with different access permissions. Offer premium content, events, or features to paying members while keeping basic access free.

Question 15

Who owns the member data?

Accepted Answer

You do. Unlike social media platforms, your member data belongs to you. Export it anytime as CSV. We never sell or share your member information with third parties.

Question 16

Is Kazokus secure?

Accepted Answer

Yes. We use industry-standard encryption (TLS 1.3) for all data in transit, secure password hashing, and regular security audits. Payment processing is handled by Stripe, which is PCI-DSS compliant.

Question 17

Where is my data stored?

Accepted Answer

Data is stored in secure cloud infrastructure with regular backups. We use enterprise-grade hosting with redundancy across multiple availability zones.

Question 18

Can I delete my community's data?

Accepted Answer

Yes. You can delete your community and all associated data at any time from settings. We'll process the deletion within 30 days and confirm when complete.

Frequently Asked Questions

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